The Alps Hotel Nakuru
The Alps Hotel
Book a Room Nakuru, Kenya
The Alps Hotel Nakuru

Legal

Terms of Service

Draft — requires legal review before launch

These terms describe how the booking, payment and cancellation rules are actually configured in our systems today. They have not been reviewed by a Kenyan advocate. The liability, dispute-resolution and force-majeure provisions a hotel of this type normally carries are deliberately absent rather than guessed at, and must be drafted and inserted before launch.

These terms govern reservations, food and beverage orders, and use of this website, operated by The Alps Hotel Nakuru of Maragoli Avenue, Milimani Estate, Nakuru, Kenya. By making a booking or placing an order you accept them.

Last updated 30 August 2026.

1. Reservations

  • A reservation is confirmed only once you receive a confirmation with a booking reference from us. A request submitted on this site is not by itself a confirmed booking.
  • Rates shown are per room, per night, in Kenyan Shillings, for the dates and occupancy you selected. Rates for other dates or occupancies may differ.
  • You must be at least 18 years old to make a reservation, and the details you give us must be accurate.
  • Guests sharing a room are charged according to our published children and extra-bed policy. Children aged 3 and above may attract a charge; an extra bed is charged at 50% of the room rate per night. Baby cots are free.

2. Payment and deposits

  • We may require a deposit of 30% of the total to hold a reservation. The balance is payable on or before check-out unless we have agreed otherwise in writing.
  • Payments are processed by our payment provider. We do not store your card or mobile-money credentials — see our Privacy Policy.
  • Charges incurred during your stay — restaurant, bar, room service, laundry — are posted to your folio and settled at check-out.
  • Where taxes and statutory levies apply, they are shown on your bill.

3. Cancellations and no-shows

  • Room reservations may be cancelled free of charge up to 48 hours before the check-in date. After that point, cancellation is handled by the front desk and a charge may apply.
  • Food and beverage orders may be cancelled while the order has not yet been prepared. Once preparation has started, the order stands.
  • If you do not arrive and have not cancelled, we treat the reservation as a no-show and any deposit paid may be retained.
  • Refund timing depends on your payment method and your bank or mobile-money provider.

4. Check-in and check-out

  • Check-in is from 14:00. Check-out is by 10:00.
  • Early check-in and late check-out are subject to availability and may be charged.
  • At check-in we are required to record an identity document for each adult guest.

5. Food, beverage and delivery

  • Menu availability varies. Where an item is unavailable, we will contact you before substituting or removing it.
  • Delivery is offered within 10 km of the hotel. Addresses outside that radius cannot be served.
  • If you tell us about an allergy or dietary requirement, we will do our best to accommodate it, but our kitchen is not an allergen-free environment. Please speak to a member of staff directly about any serious allergy.

6. Conduct on the property

  • Please treat other guests, our staff and the property with respect. We may end a stay without refund where behaviour endangers or seriously disturbs others.
  • You are responsible for damage to the room or hotel property caused by you or your guests.
  • Smoking is permitted only in designated areas.
  • Items left behind are held for a limited period and then disposed of.

7. Use of this website

  • Your account is yours alone. Keep your password to yourself and tell us promptly if you think someone else has used it.
  • Do not attempt to disrupt, probe or overload this site, or to access data that is not yours.
  • Text and images on this site belong to The Alps Hotel Nakuru unless stated otherwise.

8. Complaints and governing law

Please raise any problem with the front desk while you are with us — most things can be fixed on the spot. If it cannot be resolved there, contact us using the details below.

These terms are governed by the laws of Kenya.

Not yet drafted: limitation of liability, indemnity, force majeure, and the dispute-resolution procedure. These require legal drafting and are intentionally not stated here rather than being approximated.

Read our Privacy Policy →